About Tracy


Tracy Defoe is an adult education consultant and researcher specializing in workplace education. For parts of the last 10 years she has been puzzling over the challenges of participation and leadership in continuous improvement.  In 2007 Tracy passed the first 3-hour test she has taken since the 1980’s and earned Lean Practitioner Certification (Bronze knowledge) through the SME/AME/ Shingo Prize system and is currently helping others to do so.

Tracy has been a leader of many first-time projects including TeamTIme™ and the Lean Facilitation workshops Building Participation in Lean Teams . She has taught communication, writing, teamwork and cross-cultural communication as well as teaching methods to adults in colleges, universities, and the workplace. A regular consultant to business, labour and government, Tracy is also an advocate for plain language and clear design.

Three workplace learning programs Tracy has headed up have received Excellence Awards. Tracy Defoe has a Master of Arts in Education (Curriculum and Instruction) from the University of British Columbia where she started her career in English as a Second Language education. She is one of the researchers and authors of the 2004 published book Reading Work: Literacies in the New Workplace. Tracy Defoe is the President and Chief Education Organizer of The Learning Factor.